Celestolite Limited T/A Celestolite London want to make sure you’re completely satisfied with our top of the line skin care products. That’s why we’re happy to offer you the opportunity to exchange your products within 30 days of purchase if you’re dissatisfied with your order.
Product returns and exchanges
Our store policy states that we are unable to authorise a refund based on a change of mind, however we have a 30-day exchange policy. Please email into firstname.lastname@example.org for further assistance. If a refund is authourised, you need to return your product at the original point of purchase. This means that if you bought your Celestolite product in a store, you’ll have to bring it in its original packaging along with any accessory, user manual, warranty card, and authentication certificate. And don’t forget to bring your purchase receipt. If you bought a Celestolite product online, feel free to contact our customer service centre at 0203 598 9500 during work hours (Monday – Friday: 10 am – 6 pm ) within 30 days of purchase. You will incur in any additional delivery charges, if any apply.
Unfortunately, all purchases need to be returned at their original point of sale. This means that in-store purchases should be taken back to the specific store location where you bought your products, while online purchases need to be returned via the original online merchant. Please contact Celestolite’s customer service center at 0203 598 9500 or email email@example.com for more details.
Our customer service team will gladly offer you the chance to request returns and exchanges, as we want to ensure your satisfaction. However, we do have requirements in order to process your product exchange or return:
- Damaged or defaced products are not eligible for returns or exchanges.
- Please note that all return items are the customer’s responsibility, even in transit, until the item arrives at Celestolite safely.
- Celestolite does not take any responsibility for replacing items that are delayed, lost or damaged in transit.
All additional postage costs will be incurred at the customer’s expense.